Last updated: March 2026

These terms and conditions apply to all offers, quotations, and agreements between Vero Graphics and its customers, unless otherwise agreed in writing.

Company Identification

Vero Graphics
Epsomlaan 5
8400 Ostend, Belgium
VAT: BE 0881 788 594
Email: info@verographics.be
Phone: +32 (0)59 435 430

Article 1 — Definitions

• Vero Graphics: Vero Graphics, located in Ostend, provider of promotional print and advertising products.
• Customer: Any natural or legal person who requests a quotation, places an order, or enters into an agreement with Vero Graphics.
• Products: All goods offered by Vero Graphics, including but not limited to license plate holders, keychains, key tags, license plates, document folders, parking discs, nameplates, flags, stickers, and workshop materials.

Article 2 — Applicability

2.1. These terms and conditions apply to every quotation, offer, and agreement between Vero Graphics and the customer.

2.2. Deviations from these terms and conditions are only valid if confirmed in writing by Vero Graphics.

2.3. The customer's general terms and conditions are expressly excluded, unless otherwise agreed in writing.

Article 3 — Quotations and agreements

3.1. All quotations are without obligation and valid for 30 days from the date of issue, unless otherwise stated.

3.2. An agreement is concluded after written confirmation of the order by Vero Graphics or by the commencement of its execution.

3.3. Prices in quotations are exclusive of VAT, unless explicitly stated otherwise.

3.4. Vero Graphics reserves the right to adjust prices in case of changes in raw material prices, exchange rates, or other external factors, provided prior notification.

Article 4 — Printing and artwork

4.1. The customer provides the artwork in a suitable file format (AI, EPS, PDF, or high-resolution PNG/JPG, minimum 300 dpi).

4.2. Vero Graphics is not responsible for printing errors resulting from material supplied by the customer.

4.3. Proofs are offered upon request. After approval of the proof by the customer, Vero Graphics can no longer be held liable for deviations in the final result that correspond to the approved proof.

4.4. Minor colour deviations compared to the submitted design are inherent to the printing process and do not constitute grounds for complaint or refusal.

Article 5 — Delivery times

5.1. Stated delivery times are indicative and not binding, unless expressly agreed otherwise in writing.

5.2. Exceeding the delivery time does not entitle the customer to compensation or dissolution of the agreement, unless there is unreasonable delay and after written notice of default with a reasonable period for compliance.

Article 6 — Delivery and risk

6.1. Delivery takes place at the address specified by the customer.

6.2. The risk of loss or damage transfers to the customer upon delivery.

6.3. The customer is obliged to check the delivered products upon receipt. Visible defects must be reported in writing within 5 working days of delivery.

Article 7 — Minimum orders

7.1. For most products, a minimum order quantity applies. This will be stated with the relevant product on the website and/or in the quotation.

7.2. Vero Graphics reserves the right to refuse orders that do not meet the minimum order quantity.

Article 8 — Payment

8.1. Unless otherwise agreed, invoices must be paid within 30 days of the invoice date.

8.2. In case of late payment, default interest of 8% per annum will be due by operation of law and without prior notice of default, as well as a lump sum compensation of 10% of the invoice amount with a minimum of €50.

8.3. Unpaid invoices give Vero Graphics the right to suspend current orders until full payment.

Article 9 — Complaints and returns

9.1. Complaints about delivered products must be reported in writing within 5 working days of delivery, accompanied by a detailed description and, if possible, photos.

9.2. Personalised products (printed with the customer's logo, name, or specific design) cannot be returned or exchanged, unless there is a production or delivery error by Vero Graphics.

9.3. In case of a justified complaint, Vero Graphics will, at its option, replace, repair, or credit the products.

Article 10 — Liability

10.1. The liability of Vero Graphics is limited to the invoice amount of the relevant order.

10.2. Vero Graphics is not liable for indirect damage, consequential damage, loss of profit, or missed savings.

10.3. Vero Graphics is not liable for damage caused by incorrect or incomplete information provided by the customer.

Article 11 — Intellectual property

11.1. All designs, models, and concepts developed by Vero Graphics remain the property of Vero Graphics, unless otherwise agreed in writing.

11.2. The customer guarantees that supplied artwork, logos, and designs do not infringe the intellectual property rights of third parties. The customer indemnifies Vero Graphics against all third-party claims in this regard.

Article 12 — Force majeure

12.1. In case of force majeure (including but not limited to strikes, fire, natural disasters, pandemics, supply problems from suppliers, government measures), Vero Graphics is not obliged to fulfil its obligations.

12.2. If the force majeure continues for longer than 3 months, both parties have the right to dissolve the agreement without compensation.

Article 13 — Applicable law and disputes

13.1. Belgian law applies to all agreements.

13.2. Disputes that cannot be resolved amicably fall under the exclusive jurisdiction of the courts of the district of West Flanders, Ostend division.